Welcome
to the Fraser IT Services website...
Fraser Price
Consulting provide a number of IT services to consumers and small
businesses.
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Where To Start?
Whatever the problem, the best place to start is diagnosis i.e. work
out what exactly the problem is. Obvious but true!
Is it a physical or a software issue?
Physical
The top suggestion for all help desks that you call is to switch the
equipment off and
then on again. 99% of the time this works! Examples would be network
printer not
printing , PC not responding, keyboard not working, cannot access the
internet.
If this does not work, then the best approach is to track the end to
end physical
connection. Check each bit of equipment from one end to the other.
An example would be there is no network printing and you have already
checked
that this is not a print job queue (software) issue. The topology of
this would be a PC switched on and connected to the LAN (router) via a network
cable. The network
printer is also connected to the router via a network cable.
The best approach would be:
- Switch printer off and then on again - it may have 'lost' its IP
address assigned by
the router. Switching it off and on again will force a reassignment!
- Similarly switch the PC off and on again. Renewing the IP address for
the PC can be achieved in other ways that do not involve re-booting.
- Re-boot the router - this is achieved simply by switching the router
off and on. Before doing this advise all other network users that you are bout to do this
and ensure that any applications that use the internet are closed.
- Check the cable connections between the printer and router and pc and
router.
- Change the cables.
Do not complete all these tasks without checking at each stage whether
networking
printing now works!!
Software
Ok - so it is not a physical problem. It must be software!
The best place to start is to close and restart the application that is
causing the issue. This may involve using the task manager in the Windows operating system.
Then run all the relevant updates including Windows Update and any
updates for the relevant applications.
Again check to see if the problem is resolved at each stage. If not
then consult one of many user forums on the web dedicated to the application.
How
can FPC help?
We can provide the following services:
First line support -
fixed fee per month based on set number of users. Support on phone and
email. Physical attendance at client site service also available
at
fixed costs.
Ad hoc support - as and when required at set charges per hour.
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